Return & Refund Policy
The return policy may not be the same for all the product under a different product category.
Valid reasons to return an item
- If the delivered Product is damaged/defective (physically damaged or broken)
- If the delivered Product is incorrect/incomplete (missing product or wrong product/ different from the product presented on the website)
- If the size of the fashion product doesn’t fit. (wrong/different size)
- Change of mind is not accepted for products.
Return & Pickup period
The return request must be initiated within 7 days of product return cycle and for damaged/defective products the return request must be initiated within 3 days of receiving the product. After the return request is accepted, the product is picked within 3 days inside the valley.
For outside valley returns, customer needs to drop the product at the Fastmovers location. After the item has been picked up Evergreen Kid Zone will check the product and based on the outcome will be processed for a refund or notifying the customer on any issue encountered.
Returns Pick-Up and Processing
During pick-up, your product will be checked for the following conditions:
- Correct Product
- Product Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and visible.
- Complete Product
- All in-the-box accessories (like remote control, Accessories/ its parts eg: lid or covers, sponge etc/starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Unused Undamaged Product
No any physical damage/ no any physical deformation of the product/ there should not be scratches/ the perishable goods should not be damaged/ no any tears or holes in any kind of fabric materials/ no any crack is a breakage in any glasswares and transparent plastic materials or PVA plastic/, no any wires disconnections/ the electronic product should be functioning.
Undamaged Packaging
Product’s original packaging/ box should be undamaged/the cover should not be tore/ the labelling and price tags should remain as it was before.
The field executive has the right to refuse to accept the return if any of the above conditions are not met.
If the product is exchanged above charge will not be applicable. The refund will be processed once the product is received at Evergreen Kid Zone and quality checked.
Refund
The refund time will be 3 days to 7 days depends on the payment method.